Terms of Use

Last updated: 3 September 2026

These Terms of Use govern your access to and use of soche.co.uk.

The website is operated by:

Le Papillon Boutique Ltd
Trading as Soché

By accessing or using soche.co.uk, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use the website.

These Terms of Use apply to visitors, consumers, customers, business customers, wholesale customers and other users of the website.

They operate alongside, and do not replace, our Terms & Conditions, Privacy Notice, Cookie Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

1. About the Website

Soché is a brand operated by Le Papillon Boutique Ltd.

Our website provides information about Soché, our products and our commercial activities, including:

Spices and ingredients;
Natural colours;
Oleoresins;
Minerals;
Retail products;
Wholesale and commercial supply;
Private-label and bespoke opportunities;
Technical and quality information;
Sourcing and supply-chain information; and
Sustainability and responsible sourcing initiatives.

Where online purchasing is enabled, the website allows customers to purchase products directly from Soché.

We also provide information and facilities for businesses interested in wholesale, distribution and commercial supply.

2. Acceptable Use

You may use soche.co.uk only for lawful purposes and in accordance with these Terms.

You must not use the website to:

Breach any applicable law or regulation;
Commit, facilitate or attempt fraud;
Obtain unauthorised access to our website, systems or accounts;
Interfere with or disrupt website operation;
Introduce malware, viruses or other harmful code;
Circumvent technical restrictions or security measures;
Scrape, crawl, harvest or extract information in a manner that places an unreasonable burden on our systems;
Impersonate another person or organisation;
Misrepresent your relationship with Soché;
Use our website or materials for unlawful commercial purposes;
Infringe our intellectual property or the rights of any third party; or
Use the website to transmit unsolicited, harmful or unlawful communications.

We may restrict or suspend access where reasonably necessary to protect our website, systems, business, customers or third parties.

3. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and useful.

Website content may include:

Product descriptions;
Product photographs;
Technical information;
Sourcing information;
Sustainability information;
Business information;
Availability information;
Pricing;
General guidance; and
Other informational material.

Information may change from time to time.

We may update, amend, remove or replace website content without prior notice.

Where you purchase a product, the contractual terms applicable to that purchase—including the information provided at the point of sale—will govern that transaction.

Nothing in these Terms limits mandatory statutory consumer rights.

4. Product Information

Product information is provided to help customers understand our products.

Depending on the product, this may include:

Ingredients;
Product grade;
Product specifications;
Origin;
Packaging;
Weight;
Storage information;
Allergen information;
Technical information;
Quality information; and
Regulatory information.

Product information may change as products, specifications, formulations or packaging are updated.

If you have a specific allergy, dietary requirement, technical requirement or regulatory requirement, you should contact Soché before purchasing if clarification is required.

For B2B customers, an expressly agreed technical specification or commercial agreement may govern the relevant product instead of general website information.

5. Food and Ingredient Information

Soché supplies food products and ingredients.

Website information should not be treated as a substitute for checking product packaging, applicable technical documentation or information supplied with the product.

If you are a business using our products as ingredients, you are responsible for assessing their suitability for your particular application and complying with laws and regulations applicable to your finished products.

Where Soché provides technical or regulatory documentation to a B2B customer, that documentation is subject to the terms under which it is supplied.

6. Wholesale and B2B Information

Our website contains information about our wholesale and commercial supply capabilities.

These may include:

Bulk ingredients;
Retail supply;
Foodservice;
Hospitality;
Distribution;
Import;
Food manufacturing;
Industrial applications;
Private label;
Bespoke packaging;
Custom specifications;
Recurring supply;
Technical documentation;
Certificates of Analysis;
Certificates of Origin;
Traceability;
Quality and compliance processes; and
Sourcing and supply-chain capabilities.

Information presented on the website is generally intended to describe our capabilities and does not, by itself, constitute a binding offer to supply.

Specific B2B requirements are governed by the applicable quotation, purchase order, specification, supply agreement or other commercial contract.

7. Technical and Commercial Materials

Where we provide technical specifications, Certificates of Analysis, product documentation, sourcing information or other commercial materials, they may be supplied for a specific product, batch, customer, application or commercial purpose.

You must not assume that information relating to one product, batch or specification automatically applies to another.

Where materials are marked confidential, proprietary or otherwise restricted, they must not be disclosed, reproduced or used except as expressly permitted by Soché or the applicable agreement.

8. Intellectual Property

Unless expressly stated otherwise, all intellectual property rights relating to Soché and its website are owned by, licensed to, or otherwise controlled by Le Papillon Boutique Ltd.

This includes, without limitation:

The Soché® brand and trade marks;
Brand names, logos and symbols;
Brand identity and visual identity;
Packaging designs and packaging artwork;
Labels, typography, layouts and graphic systems;
Product naming and presentation;
Website design, structure and user interface;
Photography and illustrations;
Product descriptions and written content;
Recipes and editorial content;
Technical and commercial documentation;
Product specifications and presentation materials;
Marketing materials;
Catalogues and brochures;
Brand guidelines and design guidelines;
Digital assets, templates and source materials;
Original concepts, designs, artwork and creative direction;
Trade dress and distinctive visual presentation;
Trade secrets and know-how; and
Any adaptations, derivatives or developments of the foregoing.

Soché® is a registered trademark of Le Papillon Boutique Ltd.

No ownership or licence of any of these rights is transferred to you merely because you access the website, purchase a product, receive a document or sample, participate in a wholesale discussion or otherwise interact with Soché.

9. Protection of Brand, Packaging and Design

Soché's brand identity, packaging, artwork, product presentation and associated creative work are proprietary assets of Le Papillon Boutique Ltd.

Without our prior written permission, you must not reproduce, imitate, adapt, modify, trace, recreate or commission substantially similar versions of:

Soché packaging;
Labels;
Logos;
Brand marks;
Graphic systems;
Typography;
Visual systems;
Product presentation;
Packaging structures;
Artwork;
Website designs;
Marketing materials; or
Other distinctive elements of the Soché brand.

This restriction applies whether the reproduction or imitation is created directly or indirectly, including through employees, contractors, designers, manufacturers, agencies, suppliers or other third parties.

Purchasing a Soché product, receiving a sample, downloading material from our website or entering into a wholesale discussion does not grant any right to reproduce, imitate, adapt or commercially exploit our brand, packaging or designs.

Where we provide materials for evaluation, quotation, product development or commercial discussions, those materials remain the property of Soché unless expressly agreed otherwise in writing.

10. Strict Confidentiality and Proprietary Information

Certain information disclosed or made available by Soché may be confidential, proprietary or commercially sensitive, whether or not it is expressly marked “Confidential”.

Confidential information includes, without limitation:

Brand concepts and strategy;
Brand identity systems;
Packaging concepts, artwork and designs;
Unreleased packaging or product designs;
Product development information;
Product specifications;
Formulations and composition information;
Sourcing information;
Supplier and supply-chain information;
Pricing and commercial terms;
Cost information;
Customer and prospect information;
Wholesale and distribution arrangements;
Business plans and forecasts;
Marketing strategy;
Sales information;
Technical documentation;
Quality and compliance documentation;
Samples and associated information;
Trade secrets;
Know-how;
Proprietary processes;
Creative concepts;
Design files and source materials; and
Any information which, having regard to its nature and the circumstances of its disclosure, a reasonable person would understand to be confidential.

You must treat such information as strictly confidential.

Without our prior written consent, you must not:

Disclose confidential information to any third party;
Copy, reproduce, photograph, scan or otherwise duplicate it except where strictly necessary for an authorised purpose;
Use it for any purpose other than the specific purpose for which Soché provided it;
Use it to develop, manufacture, source, market or commercialise competing products or services;
Use it to reproduce or imitate Soché's brand identity, packaging, designs, artwork or product presentation;
Provide it to manufacturers, designers, suppliers, agencies, competitors or other third parties except where expressly authorised;
Reverse engineer, deconstruct or derive design principles, specifications or other proprietary information from materials supplied by Soché;
Upload, submit or expose confidential or proprietary materials to public platforms or third-party systems without our prior written consent;
Represent Soché's confidential or proprietary materials as your own; or
Use confidential information for any purpose that could reasonably prejudice Soché's commercial interests.

These obligations apply regardless of whether the information is communicated verbally, electronically, physically, visually, through our website, through samples, during meetings, through commercial discussions or by any other means.

11. Confidentiality Exceptions

The confidentiality obligations in these Terms do not apply to information that you can demonstrate:

Was lawfully known to you before Soché disclosed it;
Was already publicly available without breach of these Terms;
Subsequently becomes publicly available through no breach by you;
Was independently developed by you without use of Soché's confidential information; or
Must be disclosed by law, regulation or binding order of a competent authority.

Where disclosure is legally required and legally permitted, you should notify Soché before disclosure and disclose only the information required.

12. Continuing Confidentiality Obligations

The confidentiality obligations in these Terms survive the end of:

Your use of the website;
Any enquiry;
A wholesale discussion;
A customer relationship;
A supply relationship;
A purchase; or
Any other interaction with Soché.

Confidential information must continue to be protected for as long as it remains confidential or commercially sensitive.

Nothing in these Terms limits any separate confidentiality or non-disclosure agreement entered into between Soché and another party.

Where a separate agreement provides stronger or more specific confidentiality protections, that agreement will apply.

13. Return or Destruction of Proprietary Materials

Where reasonably requested by Soché, you must promptly:

Return confidential materials;
Delete electronic copies;
Destroy physical copies;
Remove copies from systems under your control; and
Confirm such deletion or destruction where reasonably requested.

This does not require deletion where retention is required by law or legitimate regulatory, accounting or legal obligations, provided the information continues to be kept confidential.

14. Permitted Use of Website Content

You may view and use publicly available website content for legitimate personal or business purposes.

You may:

View our website;
Download or print reasonable extracts for personal reference;
Share links to publicly available pages; and
Refer to publicly available information for legitimate business purposes.

Without our prior written permission, you must not:

Reproduce substantial portions of our content;
Republish our content;
Copy or recreate our brand identity;
Reproduce packaging or label designs;
Extract or commercially exploit proprietary materials;
Create derivative works from our creative assets;
Use our designs as templates for competing products;
Remove proprietary notices;
Sell, license or distribute our materials;
Present our materials as your own; or
Use our intellectual property in connection with another brand or business.

Nothing in these Terms prevents any use expressly permitted by applicable law.

15. Remedies for Unauthorised Use

Unauthorised use, disclosure, reproduction or exploitation of Soché's intellectual property or confidential information may cause substantial harm that may not be adequately compensated by damages alone.

Nothing in these Terms limits Soché's right to seek any remedy available under applicable law, including where appropriate:

Injunctive or other equitable relief;
Damages;
An account of profits;
Delivery up or destruction of infringing materials;
Recovery of applicable costs; and
Any other available legal or equitable remedy.

These rights are in addition to rights available under applicable trade mark, copyright, design, passing-off, confidentiality, trade-secret and other laws.

16. Soché Trade Marks

Soché and associated branding are proprietary rights of Le Papillon Boutique Ltd or their respective owners.

You must not use our trade marks in a manner that:

Creates confusion about ownership;
Suggests an unauthorised partnership;
Suggests endorsement;
Misrepresents a commercial relationship; or
Damages the reputation of the brand.

Requests for authorised use should be directed to Soché.

17. User-Submitted Content

You may have opportunities to submit information or content to us, including:

Reviews;
Feedback;
Comments;
Photographs;
Testimonials;
Product feedback;
Business enquiries; and
Other communications.

You remain responsible for content you submit.

You must ensure that submitted content does not:

Infringe another person's intellectual-property rights;
Breach privacy rights;
Contain unlawful material;
Contain malicious code;
Defame another person;
Mislead others; or
Violate applicable law.

By submitting content intended for publication, you confirm that you have the necessary rights to provide it.

18. Reviews and Testimonials

Where reviews or testimonials are displayed on our website, we aim to present genuine customer or business feedback.

We may moderate, refuse or remove submitted content where reasonably necessary, including where it is:

Fraudulent;
Unlawful;
Abusive;
Offensive;
Irrelevant;
Infringing;
Misleading; or
Otherwise inappropriate for publication.

We will not knowingly misrepresent a review as genuine or manipulate reviews in a manner prohibited by applicable law.

19. Links to Other Websites

Our website may contain links to third-party websites and services.

A link does not necessarily mean that Soché endorses, controls or accepts responsibility for the linked website.

Third-party websites operate under their own terms and privacy policies.

You should review those terms before using third-party services.

20. Third-Party Services

Our website may rely on third-party technology and services to provide functionality.

These may support:

E-commerce;
Payments;
Hosting;
Security;
Analytics;
Customer accounts;
Delivery;
Fulfilment;
Marketing;
Communications; and
Other website functions.

The use of third-party services may be subject to separate terms and privacy policies.

Our Privacy Notice explains how personal information may be processed in connection with such services.

21. Website Availability

We aim to maintain reliable access to soche.co.uk.

However, we do not guarantee that the website will always be:

Available;
Uninterrupted;
Error-free;
Completely secure; or
Free from technical defects.

Access may occasionally be interrupted because of maintenance, updates, technical failures, security measures, infrastructure problems, third-party service outages or circumstances outside our reasonable control.

We may modify or discontinue website functionality where reasonably necessary.

22. Security

You must not attempt to compromise the security of our website or systems.

This includes attempting to:

Gain unauthorised access;
Circumvent authentication;
Access restricted areas;
Introduce malicious software;
Intercept communications;
Probe or test vulnerabilities without permission; or
Disrupt website infrastructure.

We may investigate suspected security incidents and take appropriate action.

Nothing in these Terms prevents lawful security research or activities expressly authorised by us.

23. Accuracy and Reliance

We seek to provide accurate and useful information, but website content may not always be complete, current or suitable for every purpose.

You should not rely solely on general website information where a decision requires:

Technical verification;
Regulatory assessment;
Professional advice;
Product-specific confirmation; or
Commercial confirmation.

For B2B customers, product suitability and specifications should be confirmed through applicable technical and commercial documentation.

24. No Unauthorised Commercial Reliance

Information published on our website about our capabilities, sourcing network, quality processes, sustainability activities or commercial offering is intended as general information unless expressly stated otherwise.

Website information does not automatically create:

A supply commitment;
A minimum availability commitment;
A guaranteed lead time;
A guaranteed price;
A product specification;
A distribution agreement;
An exclusivity arrangement;
A partnership; or
A warranty beyond those expressly provided under the applicable contract or law.

Specific commercial commitments must be agreed in writing.

25. Account Security

Where the website allows you to create an account, you are responsible for:

Keeping login credentials confidential;
Providing accurate information;
Taking reasonable steps to protect your account; and
Not sharing credentials with unauthorised persons.

You should notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or restrict an account where reasonably necessary for security, legal or operational reasons.

26. Privacy

Your use of the website may involve the processing of personal information.

Our Privacy Notice explains:

What information we collect;
Why we collect it;
How we use it;
Who we may share it with;
How long we retain it;
Your data-protection rights; and
How to contact us.

Our Cookie Policy explains how cookies and similar technologies are used.

27. Website Purchases

Where you purchase products through our website, the purchase is governed by our Terms & Conditions.

These Terms of Use do not replace the contractual terms governing a purchase.

Our Shipping & Delivery Policy and Returns & Refunds Policy also apply to consumer purchases.

Where there is a conflict between these Terms of Use and a mandatory consumer right, the mandatory right will prevail.

28. B2B Transactions

Where you use our website to enquire about or initiate a B2B relationship, the resulting commercial transaction may be governed by separate contractual documentation.

This may include:

Quotations;
Purchase orders;
Product specifications;
Supply agreements;
Confidentiality agreements;
Commercial terms;
Export documentation; and
Other written agreements.

Where such an agreement exists, it will govern the relevant commercial relationship to the extent expressly agreed.

29. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

In particular, nothing excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that cannot legally be excluded or limited.

To the extent permitted by law, Soché is not responsible for losses arising solely from misuse of the website or reliance on information clearly provided for general informational purposes rather than as a contractual commitment.

Nothing in this section affects mandatory statutory consumer rights.

30. Indemnity

If you use the website in breach of these Terms and that breach causes loss, damage, cost or expense to Soché, we may seek recovery of such losses to the extent permitted by law.

This provision does not impose liability on consumers beyond what is legally enforceable.

31. Suspension or Termination of Access

We may suspend or terminate access to some or all of the website where reasonably necessary, including where:

These Terms are materially breached;
Security is threatened;
Fraud or unlawful activity is suspected;
Legal or regulatory requirements require it;
Continued access creates a risk to the website or other users; or
Operational circumstances require it.

Suspension of website access does not affect rights or obligations arising under an existing contract unless the applicable contract provides otherwise.

32. Changes to the Website

We may change the website from time to time.

Changes may include:

New products;
Discontinued products;
New functionality;
Design changes;
Changes to content;
Changes to technical systems; and
Changes to third-party integrations.

We may make such changes without prior notice where reasonably necessary.

33. Changes to These Terms

We may update these Terms of Use from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively alter rights or obligations under an existing contract unless permitted by law or otherwise agreed.

34. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

36. Governing Law

These Terms of Use are governed by the law of England and Wales, except where mandatory provisions of applicable law provide otherwise.

Nothing in these Terms deprives a consumer of mandatory legal protections available to them.

37. Jurisdiction

Subject to mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms of Use.

Where applicable law gives a consumer the right to bring proceedings in another jurisdiction, nothing in these Terms removes that right.

38. Contact Us

If you have questions about these Terms of Use or the operation of our website, please contact:

Soché
Le Papillon Boutique Ltd
Email: info@soche.co.uk