Accessibility Statement

Last updated: 3 September 2026

At Soché, operated by Le Papillon Boutique Ltd, we want our website to be accessible and usable by as many people as reasonably possible.

We are committed to improving the accessibility of soche.co.uk and to making our products, information and digital services easier to access regardless of how you interact with the web.

1. Our Accessibility Commitment

We aim to make our website usable by people with a wide range of accessibility needs, including people who:

Use screen readers or other assistive technologies;
Navigate using a keyboard or alternative input device;
Have visual impairments;
Have hearing impairments;
Have mobility or dexterity impairments;
Have cognitive or learning disabilities; or
Benefit from adjustments to how information is presented.

We seek to follow recognised accessibility principles and, where reasonably practicable, the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C).

2. Accessibility Features

Depending on the page, device and functionality being used, we aim to provide:

Clear and meaningful page structure;
Descriptive headings;
Readable text;
Appropriate text alternatives for meaningful images;
Keyboard-accessible navigation;
Clearly identifiable links and controls;
Accessible forms;
Labels for relevant form fields;
Clear error and validation information;
Logical navigation;
Appropriate colour contrast;
Responsive layouts across different screen sizes;
Accessible product and checkout information; and
Compatibility with commonly used assistive technologies.

Accessibility can vary between different browsers, devices, assistive technologies and third-party services.

3. Images and Alternative Text

We aim to provide meaningful alternative text for images where an image conveys information necessary to understand the page.

Decorative images may appropriately use empty or equivalent alternative text so that assistive technologies can ignore them.

Where product imagery is primarily illustrative, accompanying product information should provide the relevant textual information necessary to understand the product.

4. Keyboard Navigation

We aim to ensure that important website functionality can be accessed using a keyboard or alternative keyboard-navigation method.

This includes, where applicable:

Navigation menus;
Links;
Buttons;
Forms;
Product selection;
Shopping basket functionality; and
Checkout functionality.

We will seek to address material keyboard-navigation barriers identified through testing or user feedback.

5. Screen Readers and Assistive Technologies

We aim to structure our website so that commonly used assistive technologies can interpret important information and functionality.

This includes appropriate use of:

Headings;
Labels;
Link text;
Form controls;
Page structure;
Alternative text; and
Accessible names for interactive elements.

Some third-party functionality may not be entirely under our control.

6. Colour, Contrast and Visual Presentation

We aim to present information in a manner that remains usable for people with visual impairments and colour-vision differences.

We seek to avoid relying solely on colour to communicate important information.

Where reasonably practicable, important states, instructions and errors should also be communicated through text, labels or other non-colour indicators.

7. Forms and Checkout

We recognise that forms and checkout processes are particularly important accessibility points on an e-commerce website.

We aim to make relevant forms and checkout functionality accessible by providing, where applicable:

Clear field labels;
Understandable instructions;
Appropriate error messages;
Logical field order;
Keyboard-accessible controls; and
Clear confirmation information.

Payment and checkout functionality may involve third-party technology.

Where a third-party service creates an accessibility barrier that we cannot directly resolve, we will seek to work with the relevant provider or provide an alternative means of obtaining reasonable assistance where appropriate.

8. Product and Food Information

Where product information is provided digitally, we aim to present important information in a clear and accessible format.

This may include:

Product names;
Ingredients;
Allergen information;
Product specifications;
Pack sizes;
Storage information;
Usage information; and
Other relevant product details.

If you require information in an alternative format, please contact us.

9. B2B and Wholesale Accessibility

Accessibility also applies to our B2B and wholesale communications.

Where practical, we aim to provide commercial information in formats that can be reasonably accessed and understood.

This may include:

Product specifications;
Technical information;
Certificates of Analysis;
Certificates of Origin;
Traceability information;
Commercial documentation; and
Other relevant supply-chain information.

If you require a document in an alternative accessible format, please contact our team.

10. Third-Party Content and Services

Some parts of the Soché website may rely on third-party services.

These may include services supporting:

Payments;
Shopify functionality;
Customer accounts;
Maps;
Analytics;
Embedded content;
Marketing;
Delivery;
Other website functionality.

We do not have complete control over the accessibility of third-party services.

Where a third-party service presents an accessibility barrier, we will seek to identify an appropriate solution where reasonably practicable.

11. Mobile Accessibility

Our website is designed to be responsive across different screen sizes and devices.

We aim to ensure that important functionality remains usable on:

Desktop computers;
Laptops;
Tablets; and
Mobile devices.

Actual accessibility may vary depending on the device, operating system, browser and assistive technology being used.

12. Accessibility Limitations

Although we aim to provide an accessible website, we recognise that some parts of the website may not currently meet every accessibility requirement.

Potential limitations may arise from:

Legacy content;
Third-party applications;
Third-party payment or checkout functionality;
Embedded content;
Older documents;
Complex visual material;
Changes introduced through website updates; or
Technical limitations.

We do not claim that every part of the website is currently fully compliant with every WCAG success criterion.

Instead, we are committed to identifying and addressing material accessibility barriers as part of ongoing website development.

13. Accessibility Testing and Improvement

Accessibility is considered as part of website development and maintenance.

Where appropriate, we may use:

Automated accessibility testing;
Manual testing;
Keyboard testing;
Browser testing;
Assistive-technology testing;
User feedback; and
Review of identified accessibility issues.

Automated accessibility tools can identify some problems but cannot identify every accessibility barrier.

We therefore consider user feedback an important part of improving the website.

14. Reporting an Accessibility Problem

If you experience an accessibility barrier while using soche.co.uk, we would like to hear from you.

Please contact:
Soché
Le Papillon Boutique Ltd
Email: info@soche.co.uk

Where possible, please tell us:

The page or feature you were trying to use;
What accessibility problem you encountered;
The device and browser you were using;
The assistive technology involved, if applicable; and
What you were trying to accomplish.

You do not need to provide this information if doing so is difficult. A simple description of the problem is sufficient.

15. Alternative Access

If a particular piece of information or website function is not accessible to you, please contact us.

Where reasonably practicable, we will seek to provide the relevant information or assistance through an alternative format or communication method.

Alternative arrangements may include, depending on the circumstances:

Email;
Accessible electronic documents;
Direct assistance from our team; or
Another reasonable method of communication.

16. Accessibility Feedback

Accessibility feedback is used to help us identify barriers and prioritise improvements.

We will consider reported issues based on factors including:

Severity;
Number of users potentially affected;
Importance of the affected functionality;
Technical feasibility;
Availability of an alternative;
Third-party dependencies; and
Other relevant circumstances.

We will seek to address significant barriers within a reasonable timeframe.

17. Accessibility and Legal Rights

This statement describes our approach to website accessibility and does not limit any rights you may have under applicable law.

Nothing in this statement excludes, restricts or modifies a legal right or obligation that cannot lawfully be excluded, restricted or modified.

18. Changes to This Statement

We may update this Accessibility Statement as:

Our website changes;
New functionality is introduced;
Accessibility improvements are implemented;
Third-party services change;
Accessibility standards develop; or
Legal requirements change.

The “Last updated” date at the beginning of this statement indicates when it was most recently revised.

19. Contact

For accessibility questions, requests or feedback:

Soché
Le Papillon Boutique Ltd
Email: info@soche.co.uk

We welcome feedback that helps us make soche.co.uk more accessible and usable.