Contact Support

At Soché, we are committed to providing responsive, helpful and professional customer support. Whether you have a question about an order, our products, wholesale enquiries or anything else, we're here to help.

Customer Support

For assistance with orders, products, deliveries or general enquiries, please contact us at:

Email: info@soche.co.uk

We aim to respond to all enquiries within 2 business days.

Retail Orders

At present, retail purchases are made through Amazon UK.

For order tracking, delivery updates, returns or refunds relating to Amazon purchases, please contact Amazon Customer Service directly through your Amazon account.

If you have a question about one of our products or require additional assistance, you are welcome to contact us directly.

Wholesale & Business Enquiries

For wholesale opportunities, distribution partnerships, hospitality, retail, foodservice or procurement enquiries, please contact:

Email: info@soche.co.uk

Please include your company name, country and a brief description of your enquiry so we can direct it to the appropriate team.

Product Quality

If you believe there is an issue with one of our products, please include:

  • Product name
  • Batch or lot number (where available)
  • Date of purchase
  • Place of purchase
  • A description of the issue
  • Photographs, where relevant

Providing this information helps us investigate your enquiry as quickly as possible.

Privacy & Data Protection

If you have questions about how we process your personal information or wish to exercise your rights under applicable data protection laws, please contact:

Email: info@soche.co.uk

For more information, please refer to our Privacy Notice.

Business Hours

We aim to respond to enquiries during our normal business hours:

Monday to Friday
9:00 AM – 5:00 PM (UK time)

Excluding public holidays.

Registered Office

Le Papillon Boutique Ltd (trading as Soché)
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom

Thank you for choosing Soché. We appreciate your trust and will always endeavour to resolve your enquiry promptly and fairly.